In Order to Keep Up with Contemporary Demands, Organizations Have

question 29

Multiple Choice

In order to keep up with contemporary demands, organizations have been ____ layers of management and replacing managers with ____.

• A)Increasing; outside consultants
• B)Decreasing; outside consultants
• C)Increasing; teams
• D)Decreasing; teams

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Definitions:

TQM

Total Quality Management, a management approach focused on continuous quality improvement of products and services, involving all organization members.

Process Capability

A statistical measure of a process's ability to produce output within specified limits, reflecting the inherent variability and performance of the process.

Armand Feigenbaum

An American engineer and quality expert who developed the concept of Total Quality Control.

Joseph M. Juran

A key figure in the field of quality management, known for his work on quality control and planning, quality improvement, and the Juran Trilogy.