Service Process Redesign Can Be Categorized into All EXCEPT Which

question 39

Multiple Choice

Service process redesign can be categorized into all EXCEPT which of the following types?

• A)Getting rid of non-value adding steps.
• B)Shifting to self-service.
• C)Delivering direct service.
• D)Separating services.
• E)Redesigning the physical aspect of service processes.

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Definitions:

Supply

The total amount of a good or service that producers are willing and able to sell at a given price over a certain period.

Consumer Surplus

The rift between what consumers are economically prepared to spend on a service or product and their actual spending.

Consumer Surplus

The divergence between the total consumers can and are willing to pay for a product or service and what they truly pay.

Binding Price Floor

A government-imposed minimum price set above the equilibrium price, resulting in a surplus by preventing the market price from falling to its natural level.