A Measure of Overall Consumer Satisfaction in the United States

question 141

Multiple Choice

A measure of overall consumer satisfaction in the United States, created by researchers at the University Michigan, and called the ________________________ is based on the results of regular interviews with thousands of customers.

• A) Index of Consumer Confidence
• B) United States Customer Satisfaction Index
• C) American Customer Satisfaction Index
• D) Survey of Consumer Sentiment
• E) Gallup Poll

---

Definitions:

Consumer Transactions

Deals or agreements involving the purchase of goods or services by an individual for personal, family, or household use.

Conflict Approaches

A perspective within sociology that focuses on the social, political, or material inequalities of a social group, analyzing the conflict between competing interests.

Functionalist

A perspective in sociology that sees society as a complex system whose parts work together to promote solidarity and stability.

Crime

An action or omission that constitutes an offense punishable by law.