Services

question 32

Multiple Choice

Services

• A) are intangible.
• B) often have to be produced in the presence of the customer.
• C) are not easy to store.
• D) are perishable.
• E) All of these choices are correct.

---

Definitions:

Unethically

In a manner that violates moral principles or established standards of conduct.

Wrongdoing

The act of doing something that is illegal, unethical, or morally incorrect.

Rationalization

The process of attempting to explain or justify behavior or an attitude with logical reasons, even if these are not appropriate.

Virtues

Characteristics or qualities considered morally good or desirable in a person, such as integrity, courage, honesty, and compassion.