In the Context of the Determinants of Service Quality,which of the Following

question 23

Multiple Choice

In the context of the determinants of service quality,which of the following most likely refers to the consistency and dependability of a service performance?

• A)Tangibles
• B)Empathy
• C)Reliability
• D)Adaptability

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Definitions:

Junior High

An educational level that serves as a bridge between elementary school and high school, typically including grades 7 through 9.

Peekaboo

A game played with babies that involves hiding and suddenly reappearing, intended to entertain and develop the child's understanding of object permanence.

Object Permanence

The understanding that objects continue to exist even when they cannot be seen, heard, or otherwise sensed, a concept developed during infancy.

Love

A complex set of emotions and attitudes associated with strong feelings of affection, warmth, and respect for another person.