An Important Feature of a Salesperson Providing After-Sale Service Would

question 18

Multiple Choice

An important feature of a salesperson providing after-sale service would be to:

• A)build relationships with customers and provide reassurance of product superiority.
• B)clearly distinguish attributes of the firm's products or services from those of rivals.
• C)sell complementary items to repeat customers.
• D)convert uncertain customers into first-time buyers.

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Definitions:

Fixed Price Contracts

Agreements where the service or product is provided for a set price, regardless of the actual cost to complete the project.

Qualified Supplier

A supplier that has been evaluated and meets all criteria and standards for providing goods or services to a company.

Cost Reimbursable Contracts

A type of contract where the seller is paid for all legitimate costs incurred plus an additional fee as profit, which can be fixed or a percentage of costs.

Scope Of Work

The detailed description of the work to be performed in a project, including the project's objectives, deliverables, and timelines.