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When an Employee at Fun Bay Resorts Hears a Customer

question 67

Multiple Choice

When an employee at Fun Bay Resorts hears a customer complain,he or she is authorized to record the issue and take the necessary actions to resolve the issue.This strategic reaction to customer complaints shows Fun Bay Resorts' emphasis on _____ as a determinant of service quality.


Definitions:

Democratic Government

refers to a system of governance where power is vested in the hands of the people, who exercise power directly or through elected representatives, based on principles of freedom, equality, and justice.

Exploitive Nature

Refers to actions or systems that take unfair advantage of people or resources for personal or organizational gain.

Economic System

The structure and methods by which a society or country organizes and allocates its resources, goods, and services.

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