When Writing a Favorable Response to a Customer Inquiry, You

question 29

True/False

When writing a favorable response to a customer inquiry, you should avoid adding comments, questions, suggestions, or additional information even if such material is relevant to the reader's original request.

Analyze the financial advantage (disadvantage) of discontinuing a product, service, or segment.

Understand the concept of outsourcing and make-or-buy decisions.

Analyze special orders and determine their financial implications.

Evaluate the use of constrained resources to maximize profitability.

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Definitions:

Dishonored

A term referring to a financial instrument, such as a check, that has been refused payment by the bank upon presentation.

Indorse

To sign the back of a financial instrument, thus transferring ownership or to endorse it.

Obligation

An obligation, either ethical or legal, to carry out or avoid a particular action.

Order Of

Pertains to the sequence or arrangement of things following a particular pattern or rule.