Which of the Following Sentences Would Be Most Likely to Convey

question 62

Multiple Choice

Which of the following sentences would be most likely to convey the right tone in a claim message?

• A) I cannot believe that you sent us a broken product!
• B) I'm extremely disappointed with your subpar service.
• C) I expected your company to be more professional in handling my order.
• D) Please send us a replacement by January 1.
• E) You got my order wrong, and want it to be replaced ASAP.

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Definitions:

Eating Behaviour

The patterns, habits, and choices influencing what, when, and how much an individual eats.

Medical Model

An approach to health and illness, viewing psychological problems as diseases that have symptoms and can be cured with medical treatment.

Abnormal Behaviour

Actions or behaviors that deviate significantly from what is considered normal or typical within a culture or society.

Mood Disorders

A set of mental health issues marked by continual changes in mood or feelings, for instance, depression or bipolar disorder.