Which Aspect of Service Process Redesign Did FedEx Employ When

question 29

Short Answer

Which aspect of service process redesign did FedEx employ when it transferred more than 50 percent of its transactions from call centers to its Web site?

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Definitions:

DSM-5

The Diagnostic and Statistical Manual of Mental Disorders, Fifth Edition, a handbook used by healthcare professionals as the authoritative guide to diagnosing mental disorders.

Diagnostic Category

A diagnostic category is a classification in medical and psychological diagnoses that describes a particular disorder or group of related symptoms, facilitating effective communication and treatment.

Hysteric Disorders

Psychological disorders characterized by conversion of psychological stress into physical symptoms without an apparent physical cause.

Limbic System

A conceptual system controlling affective and motivated behaviors and certain forms of memory with key anatomy lying between the neocortex and brainstem; includes the cingulate cortex, amygdala, and hippocampus, among other structures.