Simon Was Dissatisfied with the Meal and Service He Received

question 81

Multiple Choice

Simon was dissatisfied with the meal and service he received at a restaurant, so he complained. The manager came out and was arrogant to Simon, and Simon felt like he was trying to blame him for the bad experience he had by saying he was too picky. Simon vowed never to eat at that restaurant again. Which reason for changing providers does this represent?

• A) involuntary switching
• B) responses to service failures
• C) pricing
• D) attraction by competitors
• E) ethical problems

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Definitions:

Maladaptive

Refers to actions or behaviors that inhibit an individual's ability to adjust healthily to particular situations.

Deviant

Behaving or thought patterns that differ significantly from the norm or societal expectations, often carrying a negative connotation.

Stress response

The body's reaction to a challenge or demand, often initiating physiological and psychological adjustments.

Sympathetic nervous system

Part of the autonomic nervous system that activates the fight or flight response during perceived threats.