All EXCEPT Which of the Following Are Reasons That Service

question 20

Multiple Choice

All EXCEPT which of the following are reasons that service guarantees are powerful tools for both promoting and achieving service quality?

• A)Guarantees reduce consumer complaining, increasing customer satisfaction and information from customers.
• B)Guarantees force firms to focus on what their customers want and expect in each element of the service.
• C)Guarantees set clear standards, telling customers and employees alike what the company stands for.
• D)Guarantees building "market muscle" by reducing the risk of the purchase decision and developing long-term loyalty.
• E)Guarantees force service organizations understand why they fail and encourage them to identify and overcome potential fail points.

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Definitions:

Risk For Falls

A potential for accidental falling, which may result in physical harm, often assessed in healthcare settings for preventative measures.

Malfunctioning IV Pump

A situation where an intravenous (IV) infusion pump does not operate as intended, potentially causing incorrect delivery rates of medication or fluids to a patient.

Work Order

A formal request for work to be completed or services to be performed, often used in maintenance and operational contexts.

Tag

A game in which players try to touch each other, making the person touched "it," or a label attached to items for identification or description.