The Customer Is an Important Element to Consider When Developing

question 1

Multiple Choice

The customer is an important element to consider when developing a service strategy under all of the following conditions EXCEPT when

• A)there is a self-service feature to the service.
• B)the service requires a high degree of personalization.
• C)the customer has a high degree of direct contact with the service organization.
• D)the service caters to numerous patrons simultaneously.
• E)All of these conditions require the service organization to pay particular attention to the customer element when developing a service strategy.

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Definitions:

Law

A framework of regulations developed and maintained through social or governmental organizations to govern actions.

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A court is an institution that the government sets up to settle disputes through a legal process by interpreting and applying laws.

Negotiated Settlements

Agreements reached by the parties involved in a dispute through discussion and compromise, without going to trial.

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The activities carried out by government or regulatory agencies in pursuit of their authorized functions, including rule-making, adjudication, or the enforcement of a specific regulatory agenda.