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You and a friend are thinking of starting a service business.When it came time to think of a name,your friend shrugged her shoulders and commented that it was "No big deal." How would you respond to your friend? Support your opinions.
Emotion Labour
The process of managing and often suppressing one's true feelings to fulfill the emotional requirements of a job.
Flight Attendants
Professionals trained to ensure the safety and comfort of passengers aboard flights.
Nurses
Licensed healthcare professionals who care for individuals, families, and communities, helping them attain, maintain, or recover optimal health and quality of life.
Socialization
The process through which individuals learn and adopt the norms, values, and behaviors appropriate to their society or social group.
Q7: Which type of service personnel,if any,has the
Q8: Which of these is not part of
Q12: The services operations approach provides the basis
Q18: A design and communication tool that represents
Q24: The term _ was created to designate
Q25: Many service organizations have comprehensive service recovery
Q25: To be successful,a marketing strategy typically does
Q28: During a recent meeting of top management,the
Q32: _ uses concrete language,tangible objects,and dramatization techniques
Q58: The ratio which would be most helpful