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Why is service failure inevitable,even for well-managed,customer-oriented service organizations?
Locus of Control
Locus of control is a psychological concept that refers to an individual's belief about how much control they have over the outcomes or events in their life.
Consciousness
The state of being aware of and able to think about one's self, surroundings, and thoughts.
Philosophical Issue
A fundamental question or problem that involves the study of values, reason, mind, and existence, and is debatable or requires thought.
Nature and Nurture
A debate concerning the relative importance of an individual's innate qualities (nature) versus their personal experiences (nurture) in determining or causing differences in physical and behavioral traits.
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