Which of the Following Recommendations Should a Service Organization Consider

question 38

Multiple Choice

Which of the following recommendations should a service organization consider when it wants to identify the need to engage in service recovery efforts?

• A)Service organizations should facilitate complaining behavior by its customers.
• B)Service organizations should empower their frontstage employees.
• C)Service organizations should engage in management by walking around.
• D)Service organizations should consider all of these recommendations.
• E)Service organizations should ignore all of these.

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Definitions:

Bipolar Neurons

Bipolar neurons are a type of nerve cell that have two extensions, making them crucial for sensory pathways, like those in the retina of the eye.

Squamous Epithelial Cells

Flat, scale-like cells that form the outermost layer of the skin and line the oral cavity, esophagus, and other organs.

Alkaloids

Naturally occurring chemical compounds containing basic nitrogen atoms, often found in plants and possessing pharmacological effects.

Gustatory Cortex

Brain region involved in the perception of taste.