As a Salesperson,part of Your Job in Handling a Customer

question 97

Multiple Choice

As a salesperson,part of your job in handling a customer complaint is to do all of the following EXCEPT:

• A) obtaining relevant information from the customer.
• B) expressing sincere regret for the customer's problem.
• C) handling the complaint quickly and efficiently.
• D) following up to make sure the customer is satisfied.
• E) pointing out the poor service offered by competitors.

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Definitions:

Fear God

A religious or spiritual concept that encompasses respect, awe, and reverence toward a deity.

Judgmental

Inclined to make judgments, especially moral or personal ones, about others often prematurely or without all the facts.

Operant Conditioning

A learning process through which the strength of a behavior is modified by reinforcement or punishment.

Fixed-Interval Reinforcement

A schedule of reinforcement where the first response is rewarded only after a specified amount of time has elapsed.