At the Beginning of a Presentation,a Salesperson Asks a Catalog

question 7

Multiple Choice

At the beginning of a presentation,a salesperson asks a catalog retailer,"What type of inventory management software would you like your company to use?" The salesperson is most likely starting a _____ presentation.

• A) transactional
• B) stimulus-response
• C) formula
• D) persuasive selling
• E) need-satisfaction

---

Definitions:

Express Love

The act of showing affection, care, and appreciation for someone, typically through words, actions, or gestures.

Verbally

In a manner that uses words, either spoken or written, as opposed to non-verbal communication methods.

Ludus

Love that is carefree and casual, “fun and games.”

Emotional Rapport

A connection or relationship where individuals share mutual understanding, empathy, and emotional closeness.