Which of the Following Statements Concerning the Operations Management Decision

question 24

Multiple Choice

Which of the following statements concerning the operations management decision is relevant to services?

• A) There are many objective quality standards.
• B) The customer is not involved in most of the process.
• C) The workforce's technical skills are very important.
• D) Labour standards vary depending on customer requirements.
• E) Ability to inventory may allow the leveling of the output rates.

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Definitions:

Cortisol Production

The process by which the adrenal glands secrete cortisol, a steroid hormone involved in the body's stress response.

Cognitive Functioning

The mental processes that include the ability to learn, reason, remember information, solve problems, make decisions, and concentrate.

Choke Under Pressure

The phenomenon where an individual fails to perform to their usual standards because of nervousness or anxiety in high-pressure situations.

General Adaptation Syndrome

A three-stage response (alarm, resistance, exhaustion) that the body has to stress.