While It Is Relatively Easy to Offer Customers Internet Options

question 104

Multiple Choice

While it is relatively easy to offer customers Internet options like an FAQ page and an e-mail address to answer questions,some companies are using an interactive approach to address customers' questions while they are visiting the websites.These firms are using ___________ to provide the customer with enhanced customer service.

• A) vendor-managed inventory
• B) web videos
• C) online chats
• D) EDI
• E) online games

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Definitions:

Classical Conditioning

A learning process that occurs through associations between an environmental stimulus and a naturally occurring stimulus, leading to learned responses.

Biological Needs

are the essential physiological requirements humans need to maintain life, such as food, water, shelter, and oxygen.

Timing

The selection, determination, or arrangement of specific times for events or actions.

Conditioned Stimulus

A previously neutral stimulus that, after being paired repeatedly with an unconditioned stimulus, elicits a conditioned response.