When Buffalo Bank Required All Customers to Use Its Online

question 73

True/False

When Buffalo Bank required all customers to use its online banking services,over 20 percent of its customers closed their accounts.In this scenario,Buffalo Bank's service fell outside customers' zone of tolerance.

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Definitions:

AAMA's Certification Examination

A test administered by the American Association of Medical Assistants to certify medical assistants' competencies.

Externship

A temporary, often unpaid, position offered by an educational institution or company that provides practical work experience in a student's field of study.

Practical Work Experience

Hands-on or on-the-job training acquired through doing work in a specific field, often part of educational requirements or career development.

Ambulatory Care Setting

An ambulatory care setting is a healthcare facility where patients receive services without the need for overnight hospital stay, including clinics and doctors' offices.