Customer-Centric Is an Internal Management Philosophy Similar To

question 138

Multiple Choice

Customer-centric is an internal management philosophy similar to:

• A) utilitarianism
• B) Herzberg's theory of motivation
• C) the equity theory
• D) the marketing concept
• E) consumerism

---

Definitions:

Bureaucracy

An organizational system characterized by standardized procedures, hierarchical structure, and formal rules intended to improve efficiency and accountability.

Career Ladder

A metaphor for the structured and sequential order of advancement or promotion within a company or industry, offering a path of progression from entry-level to higher-level positions.

Hierarchy

A structure where individuals or groups are organized in levels of importance or authority, one above another.

Technical Qualifications

The specific skills, knowledge, and abilities required to perform a particular job or task effectively.