Tyrone Michaelson Purchased a Pressure Cooker

question 152

Multiple Choice

Tyrone Michaelson purchased a pressure cooker.The first time Michaelson used the cooker,it exploded.The hot liquid contents burned 30 percent of his body.He has determined that the incident was the result of poor design steam regulator,and he would like to lodge a complaint about the cooker's deficiency.To which federal agency should he complain?

• A) Labor Department
• B) Food & Drug Administration
• C) Federal Trade Commission
• D) Department of Trade
• E) Consumer Product Safety Commission

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Definitions:

External Audits

Independent examinations of financial statements by an outside auditor to ensure accuracy, consistency, and adherence to accounting standards and regulations.

Value-Based Quality

The concept of assessing and improving the quality of products or services based on their ability to meet customers' needs and values.

Manufacturing-Based Quality

A perspective on quality that focuses on adherence to standards and specifications during the manufacturing process.

Assurance

In customer service, it refers to the confidence and trustworthiness demonstrated by a service provider, reassuring customers about the quality of the service or product.