Frank Needs to Buy a New Car

question 25

Multiple Choice

Frank needs to buy a new car.Before visiting a showroom,however,he logs onto www.autobytel.com.Here,he can compare the attributes of various makes and models,find information about the prices of various option packages and learn the manufacturer's suggested retail prices for different cars.After deciding on the car he wants to buy,Frank visits the local showroom and negotiates with the salesperson for the model and options package he wants.Because Frank is so well informed about prices,he is able to make a deal that is several hundred dollars less than the salesperson's best offer.Frank's car buying experience illustrates which reason why consumers shop online?

• A)convenience
• B)communication
• C)customization
• D)choice
• E)control

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Definitions:

Efficiency

The ratio of useful output to total input, referring to the effective use of resources without waste.

Skill-Based Pay

A compensation system that establishes pay levels based on the skills or qualifications an employee possesses, rather than the job position alone.

Quality Circle

A voluntary group of workers who perform the same or similar work, who meet regularly to identify, analyze, and solve work-related problems, aiming to improve the performance of their area and to enhance their own working lives.

Worker Involvement

The practice of involving employees in decision-making processes and operational tasks to boost morale, productivity, and engagement.