Emotional Intelligence Refers to __________

question 117

Multiple Choice

Emotional intelligence refers to __________.

• A)the ability to anticipate and overcome a potential customer's objections
• B)a method of measuring the potential of people who have not had formal schooling
• C)a measurement to determine a person's patience in stressful selling situations
• D)the ability to pick up personal cues,ticks,or tells,that help salespeople read their customers in order to make a sale
• E)the ability to understand one's own emotions and the emotions of people with whom one interacts on a daily basis

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Definitions:

Gross Profit Rate

A profitability ratio that indicates how well net sales cover administrative and selling expenses.

Rate of Return

The gain or loss on an investment over a specified period, expressed as a percentage of the investment's cost.

Inventory Turnover Ratio

An asset management ratio that indicates how quickly inventory moves off the shelf and therefore how well a company sells its product.

Inventory Turns

Measures how many times a company's inventory is sold and replaced over a period, indicating the efficiency of inventory management.