Inconsistency of Services Refers to the Fact That

question 67

Multiple Choice

Inconsistency of services refers to the fact that

• A)there is no regulation of service industries in terms of basic standards of quality.
• B)the quality of service provided by a firm is often inconsistent with its image.
• C)the performance of one employee may vary from the performance of another employee even though the same firm employs both.
• D)training and standardization of service delivery procedures cannot be accomplished.
• E)services have a varying degree of durability.

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Definitions:

Medicare

A federal health insurance program in the United States for people who are 65 or older, certain younger people with disabilities, and people with End-Stage Renal Disease.

Federal program

Initiatives or services established by the federal government to achieve a specific public interest goal or provide a public service.

Healthcare costs

The expenses related to medical services, treatments, medication, hospitalization, and preventive care.

Temporal memory

Memory associated with time, enabling individuals to remember when certain events occurred or sequence events in chronological order.