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Items consumed in one or a few uses, such as food and fuel, are referred to as
Appraisal Costs
Expenses associated with evaluating and inspecting products to ensure they meet quality and compliance standards.
Internal Failure Costs
Internal Failure Costs are expenses incurred when a product fails to meet quality standards before it is shipped to customers, including scrap, rework, and downtime.
External Failure Costs
Costs that arise when a product fails to meet quality standards after being delivered to the customer, including returns, repairs, and warranty claims.
Quality Cost Report
A document detailing the costs associated with ensuring the quality of products or services, including prevention, appraisal, and failure costs.
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