According to Robert Stephens of the Geek Squad, the Biggest

question 68

Multiple Choice

According to Robert Stephens of the Geek Squad, the biggest complaint about technical support people is

• A)their inability to communicate in laymen's terms.
• B)that they are difficult to understand.
• C)that they take too long to answer the telephone.
• D)that they lack product knowledge.
• E)that they are rude and egotistical.

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Definitions:

Privately Owned

Properties or businesses that are owned by individuals or corporations rather than by the government or public.

Corporation

A legal entity recognized by law as separate from its owners, with rights to own assets, incur liabilities, and conduct business.

Closely Held

A business structure where the ownership is concentrated in a small group of individuals, often family members.

Agency Relationships

A legal and fiduciary relationship between two parties, where one party, the agent, is authorized to act on behalf of another, the principal, in business transactions.