Practices Such as Misredeeming Coupons,making Fraudulent Returns of Merchandise,filing Warranty

question 41

Multiple Choice

Practices such as misredeeming coupons,making fraudulent returns of merchandise,filing warranty claims after the claim period,etc.are

• A)acceptable provided the merchant providing the service has not violated the Consumer Bill of Rights.
• B)acceptable provided the salesperson doesn't mind.
• C)occasionally permitted when two different firms are competing for a customer's business and both are using equally less than ethical practices.
• D)not acceptable because consumers also have an obligation to act ethically and responsibly.
• E)not acceptable unless the participants are nonprofit organizations or charities.

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Definitions:

Emotional Labour

The effort required to manage and regulate one's emotions to fulfill the emotional demands of a job.

Emotional Contagion

The phenomenon where emotions can be transferred from one person to another, influencing the emotional states of those around them.

Equity Theory

A theory of motivation that explains how individuals perceive fairness in distribution of resources within interpersonal relationships, affecting their satisfaction and productivity.

High Self-Esteem

The positive perception and valuation of oneself, reflecting confidence in one’s own worth and abilities.