On a Customer Satisfaction Survey, Customers Who Give You a Score

question 44

Multiple Choice

On a customer satisfaction survey, customers who give you a score of 5 (very satisfied) are ____ times more likely to repurchase from you compared to customers who give you a score of 4 (satisfied)

• A) 2
• B) 3
• C) 4
• D) 5
• E) 6

---

Definitions:

Default

Failure to fulfill a legal obligation or agreement, particularly in the context of repaying loans.

Repossess

The act of taking back an item, usually property or a vehicle, from a buyer or borrower due to failure to meet the terms of the repayment agreement.

Direct Liens

Legal claims or encumbrances upon property as security for the payment of a debt or fulfillment of a financial obligation.

Subcontractors

Individuals or companies hired by a primary contractor to perform specific tasks or services as part of a larger project.