The Most Important Step in Developing Customer Loyalty Is

question 48

Multiple Choice

The most important step in developing customer loyalty is

• A) listening to customers.
• B) classifying customers on a loyalty index.
• C) communicating customer classifications to employees.
• D) focusing on opportunities.
• E) taking action and sustaining improvement.

---

Definitions:

Dishwasher Detergent

A cleaning agent specifically formulated for use in dishwashing machines to remove food debris and stains from dishes.

Irrigate Eyes

The process of flushing the eyes with a sterile solution to remove foreign materials, chemicals, or to alleviate irritation.

Copiously

In a manner that is abundant or large in quantity; profusely.

Chronic Otitis Media

A long-term infection of the middle ear characterized by fluid accumulation and recurrent ear infections.