One of the Traps to Avoid on the Way to Becoming

question 18

Multiple Choice

One of the traps to avoid on the way to becoming a customer-focused business is

• A) the use of revised financial metrics.
• B) organizational realignment.
• C) a support system and process.
• D) senior management commitment.
• E) maintaining functional alignment.

---

Definitions:

Days

Units of time equal to 24 hours, representing one complete rotation of the Earth on its axis.

Administrative Procedures Act

A United States federal statute that governs the way administrative agencies of the federal government may propose and establish regulations.

Enabling Statute

Legislation that grants a new agency or body the authority to act and outlines the scope of its powers.

Formal Rule Making

A process in administrative law where regulations are developed and issued by government agencies, often including opportunities for public comment and participation.