Explain How a Company Can Successfully Migrate Customers to the Right

question 58

Essay

Explain how a company can successfully migrate customers to the right (preferred) channel?

---

Definitions:

Performance Management

The process of ensuring that an organization and its employees are focused on the same priorities and goals, typically involving setting objectives, measuring outcomes, and providing feedback for improvement.

Employee Training

A program that aims to enhance the skills, knowledge, and performance of employees through learning activities.

Recruitment and Selection

Recruitment and Selection refer to the processes through which organizations identify, attract, screen, and hire candidates to fill job vacancies, ensuring the right fit between the job and the employee.

Company-Specific Human Capital

The unique knowledge, skills, and experience possessed by an organization's workforce that cannot easily be replicated by competitors.