Service Quality Depends on Who Provides Them, When and Where

question 32

Multiple Choice

Service quality depends on who provides them, when and where they are provided, and to whom they are provided. Thus, services are highly ________.

• A) inseparable
• B) tangible
• C) variable
• D) perishable
• E) intangible

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Definitions:

Mistakes

Errors or wrong decisions made as a result of poor judgment, lack of information, or oversight.

Countertransference

The therapist's emotional entanglement with the patient's issues, often reflecting the therapist's own unresolved problems.

Intense Anger

A very strong feeling of displeasure or hostility, often requiring management or intervention.

Irritated

Feeling annoyed, impatient, or slightly angry.