A Service Company Can Differentiate Itself on Three Levels

question 59

Multiple Choice

A service company can differentiate itself on three levels.The first is reliability,the second is resilience,and the third is ________.

• A) assuredness
• B) employees
• C) innovativeness
• D) teamwork
• E) none of the above

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Definitions:

Cross-Functional Teams

Groups consisting of members from different departments or functional areas within an organization, working together on a common project.

Principled Negotiation

A negotiation strategy that focuses on mutual interests and objective standards rather than power dynamics or pressure tactics.

Mutually Beneficial

A situation or agreement that provides advantages or benefits to all parties involved.

Win-Lose Conflict

A type of conflict resolution in which one party's gain is another party's loss, emphasizing competition over collaboration.