The Closer a Product Is to the Tangible Pole of the Service

question 97

Multiple Choice

The closer a product is to the tangible pole of the service continuum,the ________.

• A)more emphasis there is on perishability
• B)less emphasis there is on environmental factors
• C)more emphasis there is on inseparability
• D)more emphasis there is on credence qualities
• E)less emphasis there is on service

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Definitions:

Hierarchy of Authority

A structured order of positions within an organization, where each level has specific powers and responsibilities over the levels below.

Formal Documentation

Official, written documents that record agreements, processes, or conditions to provide evidence or facilitate standardization.

Delegating Authority

The act of transferring decision-making power and responsibility from one individual to another, typically from a higher to a lower level in an organization.

Negotiable Instruments

Financial instruments that are transferable by endorsement or delivery, allowing the holder to take possession of the funds, such as checks or promissory notes.