Which of the Following Accounts for the Majority of Complaints

question 87

Multiple Choice

Which of the following accounts for the majority of complaints received by service businesses?

• A)service providers failing to be reliable
• B)exaggerated customer expectations
• C)employees who fail to be empathetic
• D)miscommunication during the service encounter
• E)exaggerated management expectations

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Definitions:

Exclusive Range

Refers to a range in statistics that does not include the specified upper and lower bounds in the set of possible values.

Unbiased Standard Deviation

A measure of the dispersion or variability of a data set that is corrected for bias, accurately reflecting the spread of the data.

Square Root

A function in mathematics that generates the initial number upon being squared.

Standard Deviation

A metric that gauges the extent to which a collection of numbers is spread or varies.