Tangibles,reliability,responsiveness,assurance,and Empathy Are the Five Dimensions of Service Quality Used

question 27

Multiple Choice

Tangibles,reliability,responsiveness,assurance,and empathy are the five dimensions of service quality used in which of the following?

• A)total quality management (TQM)
• B)SERVQUAL
• C)gap analysis
• D)the critical incident technique
• E)the market fulfillment approach

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Definitions:

Merchandise Inventory

Goods or products that a company holds for the purpose of selling to customers in the ordinary course of business.

Damaged Goods

Items that are physically harmed and are reduced in value, typically making them unsellable at full price.

Consigned Goods

Items given to a third party to sell, but ownership remains with the sender until sold.

Periodic Inventory System

A method of inventory valuation where inventory and cost of goods sold are determined at the end of an accounting period.