Which of the Following Is Not One of the Steps

question 46

Multiple Choice

Which of the following is not one of the steps for handling complaints?

• A) Get the whole story
• B) Ask the customer to provide a written summary of the problem
• C) Ask the customer what he/she would like you to do
• D) Gain agreement on a solution
• E) Follow through on all promises

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Definitions:

Coherent Paragraphs

Groups of sentences that are logically connected and clearly convey a particular idea or theme.

Familiar Words

Words that are well known to, and easily understood by, the majority of people.

Audience

The collective group of people who are the intended recipients of a message, performance, or piece of communication.

Messages

Units of communication intended to convey information, feelings, or instructions.