_______ Has Consistently Proven to Be the Most Important Determinant

question 34

Multiple Choice

_______ has consistently proven to be the most important determinant of service quality.

• A) Reliability
• B) Responsiveness
• C) Assurance
• D) Empathy
• E) Tangibility

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Definitions:

Functional Conflict

A healthy and constructive disagreement that promotes growth and improves performance within an organization.

Low Conformers

Individuals who tend to maintain their individuality and personal opinions despite group pressures to conform or change.

Competitor Style

A conflict management technique where one's own goals are pursued aggressively, often at the expense of others, reflecting a high concern for self-interest.

Conflict Management

The practice of recognizing and dealing with disputes in a rational, balanced and effective way.