A Company That Was Involved in Event Planning Noted How

question 10

Multiple Choice

A company that was involved in event planning noted how many couples had a wedding catastrophe of some kind. As a result, it abandoned event planning and began offering wedding insurance to protect couples from financial losses due to weather emergencies, stolen wedding rings, damaged wedding dresses, etc. In terms of the service blueprint, the insurance underwriting company that makes it possible for them to offer the insurance cheaply is part of which section of the service blueprint?

• A) Customer actions
• B) Onstage contact employee actions
• C) Backstage contact employee actions
• D) Support processes
• E) Audience actions

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Definitions:

Carboxylic Acids

Organic acids characterized by the presence of at least one carboxyl group (-COOH), which imparts acidic properties to the molecule.

Resonance Stabilization

A concept in chemistry where the bonding in molecules or ions can be shown by several equivalent electron dot structures (resonance structures), leading to a stabilization of the molecule.

Carboxylate Ion

A negatively charged ion (anion) that results from the deprotonation of a carboxylic acid's hydroxyl group.

Strongest Acid

Refers to an acid with the highest tendency to donate a proton (H+) in a solution, often having a very low pH value.