The Extent to Which Customers Recognize and Are Willing to Accept

question 36

Multiple Choice

The extent to which customers recognize and are willing to accept variation in service performance is called their zone of:

• A) Variation
• B) Indifference
• C) Acceptance
• D) Impartiality
• E) Tolerance

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Definitions:

Acuity

Acuity refers to the clarity or sharpness of vision or perception, determining the ability to see fine details.

Cones

Cells in the eye's retina called photoreceptors are essential for perceiving colors and operate optimally in well-lit conditions.

Rods

Photoreceptor cells in the retina of the eye that are highly sensitive to light and enable vision in low-light conditions, but do not support color vision.

Cones

Photoreceptor cells in the retina of the eye that are responsible for color vision and function best in relatively bright light.