The Sources of Customer Expectations Are Market-Controlled Factors Such As

question 60

Multiple Choice

The sources of customer expectations are market-controlled factors such as:

• A) The individual's innate needs
• B) The individual's previous experiences
• C) Word-of-mouth communication
• D) Sales promises
• E) What the competition is offering

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Definitions:

Arterioles

Small diameter blood vessels that extend from an artery and connect to capillaries, playing a key role in regulating blood pressure and flow.

Veins

Veins are blood vessels that carry blood toward the heart, typically carrying deoxygenated blood, except for the pulmonary and umbilical veins.

Endothelium

The thin layer of cells lining the interior surface of blood vessels and lymphatic vessels, playing a key role in vascular function.

Valves

Structures in the heart and veins that maintain blood flow in one direction, preventing backflow.