All of the Following Are Things That Can Be Done

question 48

Multiple Choice

All of the following are things that can be done with CRM software EXCEPT:

• A)The salesperson enters data about the customer that a customer service representative accesses later.
• B)A technical support person enters information about a problem a customer had and the salesperson sees that the problem was resolved and calls the customer to follow up.
• C)A customer logs in to the company's system to check on how much product the customer's competitor has ordered.
• D)The marketing department sends out blasts for an email campaign using up-to-date email addresses for the company's customers.
• E)Salespeople in the United States and customer service representatives in India share information on customers.

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