Knowledge Management Systems Help Salespeople By

question 42

Multiple Choice

Knowledge management systems help salespeople by:

• A)keeping necessary information in an easily-accessible computerized format
• B)providing someone to find the information they need when they need it
• C)giving them freedom to promise more things to potential customers,since product information is not written down
• D)increasing their commission checks
• E)limiting the contact they must have with other employees at their company who may claim ownership of product information

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Definitions:

Daily Hassles

Category of stressor that is chronic and cumulative in its effect.

Role Changes

These are alterations in an individual's social situation, responsibilities, or expectations, often due to major life events or transitions.

Cognitive Therapy

A form of psychotherapy that focuses on changing negative patterns of thought to alter unwanted behavior and emotions.