To Make Car Maintenance Service More Tangible to Consumers,Speedi-Lube Has

question 18

Multiple Choice

To make car maintenance service more tangible to consumers,Speedi-Lube has added a large diagram on one of the waiting room walls of its service centers that shows the underside of an automobile and identifies all of the lubrication points and exactly what work is being done to the car.As part of its physical evidence strategy,Speedi-Lube has:

• A) Mapped the physical evidence of the service
• B) Identified physical evidence opportunities
• C) Clarified the roles of the servicescape
• D) Recognized the strategic impact of physical evidence
• E) Updated and modernized its ambient evidence

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Definitions:

Medication Treatment

The use of pharmaceutical drugs to alleviate or manage symptoms of mental health disorders or other diseases.

Health Behaviors

Actions taken by individuals that affect health or mortality, which can be either health-enhancing or health-compromising.

Health Promotion

The process of enabling people to increase control over and to improve their health, through lifestyle changes and environmental interventions.

Health Care

The maintenance or improvement of health via the prevention, diagnosis, treatment, recovery, or cure of illness, injury, and other physical and mental impairments in people.