The Sources of Customer Expectations Are Market-Controlled Factors Such As

question 60

Multiple Choice

The sources of customer expectations are market-controlled factors such as:

• A) The individual's innate needs
• B) The individual's previous experiences
• C) Word-of-mouth communication
• D) Sales promises
• E) What the competition is offering

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Definitions:

Anxiety

A feeling of worry, nervousness, or unease about something with an uncertain outcome, often related to imminent events or something with an unpredictable result.

Hysteria

A psychological disorder characterized by excessive or uncontrollable emotion or excitement, now recognized as a variety of disorders.

Opposite Extremes

Situations, concepts, or phenomena that are completely contrary to each other, exhibiting no common ground.

Organic Disorder

A term for physical or physiological disorders caused by structural changes in the body.