Identify a True Statement About Customer Service Reps (CSRs)

question 88

Multiple Choice

Identify a true statement about customer service reps (CSRs) .

• A) They are salespeople who make phone calls to customers.
• B) They are salespeople who specialize by types of products.
• C) They are salespeople who have been delegated the responsibility of purchasing raw materials.
• D) They are salespeople who handle customer concerns.
• E) They are telemarketers who work with field salespeople to sell goods to customers.

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Definitions:

Canadian Patient Safety Institute (CPSI)

A Canadian organization dedicated to improving patient safety and quality of care throughout the healthcare system.

Preventable Incidents

Events or occurrences that could be avoided through proper caution, preparation, or action.

Hospitalization

The process of admitting a patient to a hospital for treatment, observation, or care.

Rights

Entitlements or permissions granted to individuals by law, society, or nature, often considered fundamental to human dignity.