In the Exploration Stage of a Sales Relationship,while Responding to a Complaint,after

question 76

Multiple Choice

In the exploration stage of a sales relationship,while responding to a complaint,after the customer tells his or her story and the facts are determined,the next step for the salesperson is to:

• A) generate repeat orders.
• B) move to the expansion stage.
• C) treat the claim as illegitimate.
• D) offer a solution.
• E) delay action or avoid resolution.

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Definitions:

Analytical Competency

The ability to evaluate and analyze information to make actual decisions and solve real problems.

New Technologies

Refers to the latest advancements, tools, or systems introduced in various fields to improve efficiency, productivity, or performance.

Understand

Grasping the meaning, significance, or nature of something; comprehending through knowledge or experience.

Information Systems

The combination of technology, people, and processes that manage, process, and provide access to information within an organization.