A Buyer's Comments Are Often the Best Indication That He

question 8

Multiple Choice

A buyer's comments are often the best indication that he or she is considering commitment.When the buyer says,"This is a great product you're selling.I don't know why someone didn't come up with this idea years ago," the salesperson should categorize this statement as a _____ statement.

• A) closing
• B) buffer
• C) benefit
• D) direct-request
• E) synergistic

---

Definitions:

Fulfillment

A feeling of satisfaction or happiness as a result of fully developing one's abilities or character.

Job Satisfaction

The level of contentment individuals feel about their work, which can involve factors like work environment, salary, and personal fulfillment from their job role.

Workers

Individuals engaged in an occupation or activity, especially those who are part of the labor force.

Reference Group

A social group that individuals use as a standard for evaluating themselves, their attitudes, and their behaviors.